Heh....Yeah, it's pretty funny. He's even come out more than once and said he's oh so very sorry!

I think Mike Krahulik even commented once that yeah, there's a difference between being genuinely sorry, and being sorry you got caught. Couldn't have said it better myself. I hope there will be an episode of the Penny-Arcade show that talks about this!

http://www.forbes.com/sites/danielnyegriffiths/2011/12/29/from-control-to-ko-paul-christoforo-interviewed/

This guy is unbelievable. He tries to pretend that like he's really just a nice guy that has been taken advantage of and his words have been taken out of context. He's an arrogant, ignorant piece of crap and I'm glad he got what he had coming. AW~

This is crazy.  I hope it makes these guys think twice before they talk like that to a customer.  

From the interview on Forbes this really made think he didn't learn the lesson " I’ve got buyers all over the world who will buy whatever I sell them." I find the comment a bit disrespectful to his buyers.  Humble indeed... If I were one of them I wouldn't buy anything from him anymore.  

And that comment about not being able to judge people about what they write... I've found that most people are fake in RL but under the cover of the internet most are like they really are.

Wow. It is hard to believe that ANYONE would be foolish and arrogant enough to believe that telling a customer to "put on their big boy hat" was a wise business decision. And this is before the customer had even SAID anything particularly heated? WTF? He is acting as a Customer Service representative for a basically unestablished company and his response to some pretty damn temperate (compared to my personal experience in Retail Customer Service) and also very VALID complaints from a customer is to start TROLLING the guy??? The arrogance displayed here is astounding. I haveto kindof wonder if he would have behaved that way over the phone, or if the sense of anonymity (a false sense of anonymity in this case) allowed by email communications over the internet contributed to his GROSSLY unprofessional and frankly quite stupid responses. If the customer had perhaps somehow got through to him by phone would he have been more cautious in his attitude? Would hearing Dave's voice have humanized him and ultimately validated his right to forthcoming and civil treatment in some way? Or at least have made it so he was not able to be dismissed in that contemptuous and patronizing fashion as a "kid" unworthy of and unentitled to serious consideration? Or is this guy just that big of a douchebag?

Hahaha, wow, I just read that Forbes interview. This guy is such a joke. He has clearly learned nothing from this whole ordeal and is kind of halfway saying sorry because he thinks he has to.

I've read a couple more articles on this subject since seeing SuperGarbage posted this thread, and it seems like this debacle with Dave may not have actually been the first/only indication the makers of the Avenger controller had (or should have had) that Christoforo was treating their customers in a less than professional manner. There was at least one other consumer that was given (ultimately) free merchandise by the corporation as a result of customer dissatisfaction in general and unpleasant exchanges with Christoforo specifically. I'm not 100% sure on the exact timeline, (if anyone is I'd appreciate a link or something that would clarify that) but from what I HAVE seen it kindof looks (to some extent) like the company had at least SOME prior knowledge of Christoforo's behavior that was not (seemingly) taken seriously intially. Until an industry big wig (Mike Krahulik) became involved and was, himself, personally insulted by Christoforo as well, only then was he fired and did the company begin taking strenuous measures to disassociate themselves from him. If that is incorrect, I would appreciate a link/article that demonstrated this; if anybody knows of one?

I think I also had heard somewhere that he had evidently been an ass like this to customers before, but no, I can't verify or find any information about this either. :/

Yah, personally I can't help but suspect (ok, I'm a cynic) that this guy would still be working for the company, if he hadn't decided he could treat the co founder of PAX to the same brand of arrogant douchebaggery he'd been treating who knows how many average customers like Dave to. =(

So besides the Forbes interview how did it all end?  Did the customer get his money back or the controller?

This is a link to a blog thing that posts updates about the story fairly regularly: http://www.examiner.com/video-game-industry-in-national/ocean-marketing-gaming-pr-rep-to-avoid-at-all-cost

I haven't been able to find if Dave wound up getting his controllers or not (possibly due to the fact that I have hardly looked). But chances are that he got both controllers for free.